Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer (Integrations & Data).

Key Responsibilities

• Provide advanced technical support and troubleshooting for complex issues via various communication channels
• Develop expertise in core technologies and maintain ownership of incidents from report to resolution
• Educate customers on software functionalities and act as a mentor for junior support engineers

Required Qualifications

• Associate's degree or equivalent work experience
• 2-4 years of experience in a technical support role, preferably with B2B enterprise-level customers
• Experience with property management software or related industry experience is a plus
• Familiarity with knowledge base systems and documentation best practices is preferred
• Experience with relational databases (e.g., MSSQL, Oracle, MySQL, MariaDB) and REST/SOAP APIs is a plus