Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Own, troubleshoot, and resolve complex customer technical issues
• Implement end-to-end readiness programs and mentor other Technical Support Engineers
• Collaborate with engineering teams to investigate product bugs and drive incident resolution

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience, or 5+ years of experience without a degree
• Ability to meet security screening requirements, including citizenship verification
• Experience with storage performance and reliability troubleshooting
• Familiarity with Hyper-V management and Azure Local deployment
• Understanding of network configuration and performance issue isolation techniques