Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to manage technical support operations and develop automation tools.

Key Responsibilities

• Manage the Tier 1 ticket queue, ensuring timely triage and resolution of tickets
• Develop product expertise to troubleshoot and resolve complex issues across the product portfolio
• Write scripts and build tooling to automate diagnostics and enhance troubleshooting workflows

Required Qualifications

• 3+ years in a technical role such as support engineering, systems/network administration, or DevOps
• Proficiency in scripting with Bash and Python
• Strong systems administration fundamentals including networking and log analysis across Linux and/or macOS
• Experience with virtualization or container concepts, such as VMware or Docker
• Demonstrated ability to manage a ticket queue or support workflow effectively