Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Provide dedicated support to premium customers, including troubleshooting sessions and regular communication
• Investigate issues in a lab environment and lead escalation calls to manage stakeholder expectations
• Collaborate with colleagues using Intelligent Swarming methodology to enhance customer satisfaction and document bugs for Engineering

Required Qualifications

• Bachelor's degree in information technology, engineering, or a related field
• Minimum of 6 years of overall experience, with at least 3+ years in Identity and Access Management (IAM)
• Experience with modern authentication technologies (SAML, OAuth 2.0, etc.) and Single Sign-On products
• Proficiency in supporting LDAP and Database products, as well as experience in Public Key Infrastructure (PKI)
• Familiarity with web application servers and troubleshooting web-based applications