Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
• Debug production systems using logs, metrics, and system-level analysis
• Investigate issues across document processing pipelines and API behavior

Required Qualifications

• 3+ years in Technical Support, SRE, DevOps, or similar roles supporting production systems
• Strong experience with cloud environments (AWS, GCP, or Azure), especially VPC networking
• Hands-on experience with Kubernetes and Docker
• Proficiency in Python for scripting, API integration, and automation
• Proven ability to debug production or distributed systems end-to-end