Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - Government.

Key Responsibilities

• Manage and complete support cases and service requests for customers
• Monitor and administer PingDS, PingAM, and PingIDM in a DevOps environment
• Update processes, documentation, and knowledge base as changes are made or discovered

Required Qualifications

• Advanced Certification or 2+ years of experience in Access Management or related fields
• Experience with data analysis and correlation to diagnose issues
• Strong understanding of IAM Security best practices
• Proficient understanding of change management
• Experience in complex system analysis and root cause analysis