Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - Government.

Key Responsibilities

• Manage and complete support cases and service requests for customers
• Monitor and administer PingDS, PingAM, and PingIDM in a DevOps environment
• Provide communication with and between customers and other supporting teams across the organization

Required Qualifications

• Advanced Certification or 2+ years of experience in Access Management, ForgeRock Directory Services, ForgeRock Identity Gateway, or Identity Manager
• Experience in data analysis and correlation
• Strong understanding of complex system analysis and root cause analysis
• Excellent understanding of IAM security best practices
• Proficient understanding of change management