Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to support EMEA customers and act as a senior point of contact during regional business hours.

Key Responsibilities

• Serve as the primary escalation point for complex support issues during EMEA hours
• Troubleshoot advanced product, integration, and workflow issues across the platform
• Partner cross-functionally with internal teams to resolve customer issues and improve support outcomes

Required Qualifications

• Experience in a senior customer-facing technical support role
• Strong B2B SaaS troubleshooting experience
• Experience handling escalations and high-priority customer issues
• Technical depth across APIs, SQL, Salesforce, integrations, or related systems
• A customer-first mindset with strong ownership and urgency