Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to handle complex support issues for global customers using their identity products.

Key Responsibilities

• Assist with escalated customer engagements
• Investigate issues and queries using existing knowledge bases and test labs
• Manage customer expectations and communicate proactively with customers

Required Qualifications

• Technical proficiency with PingAM, PingDS, PingGateway, and PingIDM
• Experience with Linux-based and Windows server OS management
• Knowledge of SAML/OAuth/OIDC and LDAP
• Familiarity with networking concepts including Load Balancers, Firewalls, and DNS
• Experience with scripting languages such as JavaScript/TypeScript