Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to provide high-quality technical support and manage complex IT issues.

Key Responsibilities

• Provide rapid, high-quality support for end users using remote assistance tools, serving as an escalation point for complex issues
• Independently triage, investigate, and resolve technical issues while documenting actions in the ticketing system
• Create and maintain documentation to improve support efficiency and train staff on Microsoft 365 tools

Required Qualifications

• 5-10 years of advanced-level IT support experience in an M365, Windows, & Mac environment
• Associate or bachelor's degree in computer science, information technology, or related field
• Current technical certifications such as Microsoft 365 Certified Endpoint Administrator Associate or CompTia A+
• Hands-on experience administering a Microsoft 365 tenant, including user onboarding and troubleshooting
• Expert knowledge of Windows and macOS hardware and operating systems