Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer who will provide advanced support for customers using complex technical solutions.

Key Responsibilities

• Triage, investigate, and resolve complex customer issues involving Chainguard Images
• Engage with the Engineering team for escalated issues and document new problems for the Knowledge Base
• Participate in an on-call rotation for after-hours support and guide issues to resolution proactively

Required Qualifications

• 5+ years of experience supporting enterprise customers
• 3+ years of experience with Linux, Docker, and Kubernetes
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
• Bachelor's degree in a STEM field or equivalent experience
• Familiarity with CI/CD processes and security frameworks is advantageous