Senior Technical Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Apr 29, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer, 100% Virtual Company

Career Level: Experienced, Senior Level

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Senior Technical Support Engineer to resolve complex technical issues and act as a senior escalation point between Support and Engineering teams.

Key Responsibilities

Identify and troubleshoot complex customer issues in unique configurations
Act as the technical liaison between Support, Customer Success, and Engineering teams
Monitor, troubleshoot, and maintain ETL pipelines and data connections

Required Qualifications

BA in Computer Science
3-5 years experience in product development or technical support within a SaaS environment
Strong knowledge of databases and SQL for troubleshooting technical issues
Experience with ETL tools and data pipeline monitoring
Familiarity with web development and APIs

COMPLETE JOB DESCRIPTION

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