Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer in the Pacific Time Zone.

Key Responsibilities

• Serve as a trusted technical resource for customers, resolving complex technical challenges across platforms
• Troubleshoot and resolve issues related to application behavior, integrations, performance, and system configuration
• Collaborate with Engineering, Product, and Professional Services teams to escalate issues and contribute to continuous improvement

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• 4+ years in a technical role with Java/J2EE and database-driven enterprise applications
• 3+ years of hands-on experience as a Java developer
• Experience supporting or administering Java application servers (e.g., Tomcat)
• Experience with relational databases, preferably PostgreSQL