Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to provide advanced technical assistance to customers utilizing property management solutions.

Key Responsibilities

• Provide technical support and troubleshooting for complex and escalated issues via various communication channels
• Develop expertise in core technologies and maintain ownership of assigned incidents from report to resolution
• Educate customers on software functionalities and contribute to knowledge base documentation and process improvements

Required Qualifications

• Associate's degree or equivalent work experience
• 2-4 years of experience in a technical support role, preferably with B2B enterprise-level customers
• Experience with property management software or related industry experience is a plus
• Proven ability to mentor and assist junior support engineers
• Familiarity with knowledge base systems and documentation best practices is preferred