Senior Technical Support Engineer

Job Summary

To support its USA region, the full-time Senior Technical Support Engineer will solve complex technical issues for major customers, mentor fellow engineers, and drive cross-team initiatives while working remotely.

Key responsibilities

• Take ownership of reported issues, ensuring resolution from start to finish
• Conduct research and troubleshooting to identify solutions for system and service problems
• Drive cross-team initiatives and participate in incident management processes

Required qualifications

• 3+ years of experience in Technical Support, Site Reliability Engineering (SRE), or a similar role
• Strong understanding of software programming, system architecture, and APIs (REST, webhooks)
• Proficiency in writing complex SQL queries and basic scripting
• Experience with observability tools (e.g., Grafana) and incident management processes
• Fluency in both written and spoken English