Senior Technical Support Engineer

Job Summary

To support its USA region, the full-time Senior Technical Support Engineer will solve complex technical issues for large customers, drive cross-team initiatives, and mentor fellow engineers while working remotely.

Key responsibilities

• Take ownership of reported issues and ensure their resolution from start to finish
• Conduct research, diagnosis, troubleshooting, and identify solutions to address system and service problems
• Drive cross-team initiatives that have area-wide impact beyond the immediate team

Required qualifications

• 3+ years of experience in Technical Support, Site Reliability Engineering (SRE), or a similar technical role
• Strong understanding of software programming and system architecture
• Solid knowledge of APIs (REST, webhooks) and experience troubleshooting web applications
• Proficiency in writing complex SQL queries and basic scripts
• Experience with incident management processes and mentoring team members