Senior Technical Support Engineer

Job Summary

Working remotely, the full-time Senior Technical Support Engineer will manage support requests, serve as a technical resource for the Success Architect team, and collaborate with engineering to diagnose and resolve product-related issues.

Key responsibilities:

• Manage the support queue to resolve product-related issues through various communication channels
• Provide technical support to the Success Architect team and assist in customer calls
• Collaborate with engineering to diagnose and report on operational problems and implement customer feedback

Required qualifications:

• 5+ years of experience in a B2B SaaS support role
• Bachelor's degree
• Extensive knowledge of Salesforce CRM and marketing automation systems
• Working knowledge of Javascript and API errors
• Ability to explain complex features to both technical and non-technical users