Senior Technical Support Engineer

Job Summary

Providing day-to-day technical support, the full-time Senior Technical Support Engineer will troubleshoot AI responses, agentic workflows, and API integrations for customers using the Moveworks ServiceNow platform in a remote environment.

Key responsibilities

• Deliver technical support to customers, addressing issues related to AI responses, workflows, and integrations
• Analyze logs and telemetry to identify root causes of problems and document defects for tracking
• Triage support tickets and collaborate with cross-functional teams to ensure timely resolutions and adherence to SLAs

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 5-8 years of experience in customer-facing technical support or similar roles
• Experience with the ServiceNow platform and enterprise integrations
• Strong understanding of REST APIs and debugging integration issues
• Ability to analyze logs and use monitoring tools such as Kibana and Grafana