Senior Technical Support Engineer

Job Summary

Working remotely, the full-time Senior Technical Support Engineer will guide customers through onboarding and deployment of PreVeil's cybersecurity products, resolve complex technical issues, and collaborate with cross-functional teams to enhance the customer experience.

Key responsibilities

• Lead onboarding sessions and manage technical implementation projects for customers across various IT environments
• Own resolution of technical questions and issues, serving as the senior point of escalation for high-severity situations
• Collaborate with Software Development, Customer Success, and Sales to improve customer experience and mentor less senior team members

Required qualifications

• Bachelor's degree in Information Technology or a related technical field, or equivalent practical experience
• 7+ years of customer-facing technical support experience in an enterprise SaaS environment
• Proven experience leading group onboarding and training sessions with 10+ customers
• Experience managing IT projects including file migration, email services, and software deployment
• Hands-on experience with enterprise IT software deployments across Windows and Mac environments