Senior Technical Support Engineer

Job Summary

Providing technical support to customers in a remote capacity, the full-time Senior Technical Support Engineer will troubleshoot complex simulation issues, review customer inputs, and guide clients on best practices in structural simulation and finite element analysis.

Key responsibilities

• Provide technical support for Workbench Mechanical and LS-DYNA, addressing model setup errors and solver failures
• Review customer inputs to identify root causes and recommend solutions for structural analysis and multi-physics scenarios
• Collaborate with customers through email and virtual meetings to enhance their simulation outcomes and best practices

Required qualifications

• Bachelor's degree or higher in Mechanical Engineering, Civil Engineering, Aerospace Engineering, or a related field
• Strong fundamentals in structural mechanics, finite element analysis, and nonlinear simulation
• Experience with simulation tools such as LS-DYNA, Ansys, or Abaqus
• Ability to troubleshoot and debug complex simulation problems effectively
• Experience in explicit dynamics or crash simulation is a plus