Senior Technical Support Engineer

Job Summary

To support a growing client base, the full-time remote Senior Technical Support Engineer will resolve complex technical challenges related to the Docusign Agreement Cloud, collaborate with internal teams, and advocate for customer feedback to enhance product offerings.

Key responsibilities

• Provide exceptional support for the Docusign Agreement Cloud and associated services, addressing technical inquiries and issues
• Utilize various support tools to troubleshoot and resolve customer issues, including API integrations and network security
• Collaborate with cross-functional teams to ensure alignment and contribute to the development of technical documentation

Required qualifications

• Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline
• 3+ years of SaaS troubleshooting experience in a Technical Support role within the Japanese business domain
• Understanding of modern markup and programming languages such as XML, Python, PHP, and JavaScript
• Experience troubleshooting in a web-based environment, including HTTP, JSON, and HTML
• Proven experience in developing and enhancing technical documentation, including FAQs and troubleshooting guides