Senior Technical Support Engineer

Job Summary

Providing exceptional support for the Docusign Agreement Cloud, the full-time remote Senior Technical Support Engineer will resolve complex technical challenges, manage customer inquiries, and collaborate with cross-functional teams to enhance product offerings.

Key responsibilities

• Resolve customer inquiries related to technical challenges, including API integrations and network issues
• Utilize various support tools to troubleshoot and deliver complete solutions for customer issues
• Collaborate with internal teams to communicate customer feedback and influence product development

Required qualifications

• Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline
• 3+ years of SaaS troubleshooting experience in a Technical Support capacity within the Japanese business domain
• Understanding of modern markup and programming languages such as XML, Python, and JavaScript
• Experience troubleshooting in a web-based environment, including HTTP and JSON
• Proven ability to develop and enhance technical documentation, including FAQs and troubleshooting guides