Senior Technical Support Engineer

Job Summary

Working remotely on a shifted workweek schedule, the full-time Senior Technical Support Engineer will provide high-quality technical assistance, manage case escalations, and ensure seamless customer experiences by addressing product-specific issues and responding to alerts.

Key responsibilities:

• Interacting with customers to identify and resolve technical issues efficiently
• Acting as Queue Manager during weekend shifts to ensure effective case handling
• Collaborating with cross-functional teams to troubleshoot and document product issues

Required qualifications:

• Minimum of 5 years of related experience with a Bachelor's degree or equivalent work experience
• Strong background in Linux, Unix, and Windows Enterprise Server OS
• Solid understanding of Internet protocols such as HTTP, SSL, and IPv4/v6
• Experience with cloud-based platforms like AWS, Azure, or Google Cloud Platform
• Excellent troubleshooting skills and ability to prioritize workload in a fast-paced environment