Senior Technical Support Engineer
Job Summary
Seeking a remote Senior Technical Support Engineer to triage and manage technical support tickets for enterprise customers, investigate incidents in distributed systems, and contribute to knowledge sharing within a global team operating in the UK time zone.
Key responsibilities
- Triage and own technical support tickets, collaborating with a global team across time zones
- Investigate incidents by reading logs, running queries, and identifying root causes
- Write clear internal notes and documentation for seamless handover to other engineers
Required qualifications
- Technical background in software, systems, networking, or related disciplines
- Familiarity with Linux tools, including find and grep
- Experience with relational databases and writing queries
- Strong note-taking skills to document findings and next steps
- Ability to work under pressure and embrace unfamiliar challenges
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
