Senior Technical Support Engineer

Job Summary

Dedicated to ensuring a seamless experience for top-tier customers, the full-time remote Senior Technical Support Engineer will manage customer interactions, troubleshoot technical issues, and collaborate cross-functionally to resolve problems efficiently.

Key responsibilities:

• Interacting with customers to identify and resolve technical issues while exceeding expectations on response quality and timeliness
• Taking end-to-end ownership of customer issues, including troubleshooting, root cause identification, and resolution
• Collaborating with various teams, documenting bugs, and providing feedback to improve training and documentation processes

Required qualifications:

• Technical degree preferred in Computer Engineering, CIS, MIS, or CS
• Minimum of 8 years of related experience with a Bachelor's degree or equivalent experience
• Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
• Experience with Linux administration, virtualization, and cloud-based platforms (AWS, Azure, Google Cloud Platform)
• Support experience with IAM (Identity Access Management) software is preferred