Senior Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Senior Technical Support Engineer will resolve complex customer issues in mission-critical environments, collaborate with internal teams for timely issue resolution, and contribute to process improvements while ensuring high customer satisfaction.
Key Responsibilities
- Own and lead complex technical investigations and customer escalations
- Manage high-severity customer cases while maintaining excellent communication
- Create and review technical documentation and deliver training sessions
Required Qualifications
- 5+ years of experience in Technical Support, Cloud Operations, or related roles
- Strong troubleshooting and root cause analysis skills
- Experience supporting distributed systems or SaaS platforms
- Familiarity with enterprise CRM and ticketing systems like Salesforce
- Demonstrated ability to manage multiple priorities in a fast-paced environment
Complete Job Description
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