Senior Technical Support Engineer
Job Summary
To tackle complex technical challenges, the full-time Senior Technical Support Engineer will solve intricate issues, support product integrations across various technologies, and collaborate with global teams in a hybrid work environment.
Key responsibilities
- Solve complex technical issues and deliver effective solutions for customers
- Support Bentley products and their integrations across cloud services, databases, and networks
- Collaborate with engineering, product, and support teams to enhance products and customer experiences
Required qualifications
- 7+ years of experience supporting enterprise software in SaaS, cloud, or hybrid environments
- Proven ability to lead complex technical issues to resolution with engineering and operations teams
- Strong hands-on experience with Microsoft Azure, Windows Server, and networking troubleshooting
- Skilled in analyzing logs and diagnostic data to identify root causes
- Current, role-relevant cloud certification or evidence of ability to achieve one within 90 days
Complete Job Description
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