Senior Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Senior Technical Support Engineer will manage support requests, serve as a technical resource for the Success Architect team, and collaborate with engineering to diagnose and resolve product-related issues.
Key responsibilities:
- Actively manage the support queue to resolve product-related issues through various communication channels
- Support the Success Architect team by providing technical expertise during customer calls
- Collaborate with the engineering team to diagnose, debug, and report on operations-related problems
Required qualifications:
- 5+ years of experience providing support in a B2B SaaS company
- Bachelor's degree required
- Extensive knowledge of Salesforce CRM
- Working knowledge of marketing automation systems (e.g., Marketo, Pardot, Hubspot, Eloqua)
- Familiarity with Javascript and API errors
Complete Job Description
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