Senior Technical Support Engineer
Job Summary
Serving as the final technical escalation point for strategic and VIP customers, the full-time Senior Technical Support Engineer will troubleshoot complex issues across Kubernetes, GPU infrastructure, and the enterprise stack while working remotely.
Key Responsibilities
- Respond to customer inquiries and provide technical guidance on complex or escalated issues
- Develop and maintain deep expertise in assigned technical domains and train Technical Support Engineers
- Author and maintain advanced troubleshooting documentation and coordinate with various teams to resolve platform-level problems
Required Qualifications
- Deep experience with Linux systems and advanced command-line troubleshooting (4+ years)
- Experience in enterprise technical support or a similar advanced support role (4+ years)
- Demonstrated depth in areas such as Kubernetes, GPU infrastructure, distributed storage, or virtualization technologies
- Experience mentoring or training other engineers
- Strong written and verbal communication skills in English
Complete Job Description
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