Senior Technical Support Manager

Job Summary

A company is looking for a Senior Manager, Technical Support Engineering.

Key Responsibilities

• Recruit, retain, and develop top-performing team members while providing coaching and feedback
• Advocate for customer feedback, scale support offerings, and manage performance metrics
• Collaborate with Product and Engineering teams to enhance troubleshooting and streamline processes

Required Qualifications

• 8+ years of experience managing an enterprise global Technical Support team
• 3+ years of experience managing people managers
• Familiarity with Zendesk and its configurations
• Experience with large-scale project management and global support processes
• Strong organizational skills with the ability to manage multiple priorities