Senior Technical Support Manager

Job Summary

A company is looking for a Senior Manager of Technical Support.

Key Responsibilities:

• Manage a team of Support Engineers to achieve KPI and operational excellence
• Set team and individual goals aligned with Global Support objectives
• Provide mentorship and act as an escalation contact for technical challenges

Required Qualifications:

• Minimum of 3 years managing technical support professionals and 7 years in a technical support role
• Familiarity with database products, particularly NoSQL solutions and distributed systems
• Experience with customer-managed installations in Cloud and on-premise environments
• Strong technical aptitude in database and cloud technologies
• Must be a US Citizen