Senior Technical Support Manager

Job Summary

A company is looking for a Senior Manager, Technical Support.

Key Responsibilities

• Lead and manage a globally distributed team of Technical Support Specialists
• Act as a senior escalation point for complex partner issues related to APIs and integrations
• Define and improve global support workflows and key performance metrics

Required Qualifications

• 8+ years of experience in technical support, with 3+ years in a management role
• Strong hands-on experience with API-based SaaS products
• Deep understanding of REST APIs, authentication methods, and integration troubleshooting
• Experience leading remote and globally distributed teams
• Proven ability to manage complex escalations and drive operational improvements