Senior Technical Support Representative

Job Summary

A company is looking for a Senior Technical Support Representative (6am-2pm EST).

Key Responsibilities

• Provide fast and effective customer support via email, troubleshooting bugs and documenting feature requests
• Assist customers in getting started with the product and elevate the voice of the customer within the team
• Occasionally engage with customers via phone to provide necessary assistance

Required Qualifications

• 5-8 years of experience in customer-facing roles at a SaaS business, preferably in healthcare technology
• Strong foundational understanding of technical concepts such as single sign-on, billing, and modern browsers
• Excellent writing skills to simplify complex subjects for customers
• Organized and self-directed, thriving in independent work environments
• Proficient with tools like Help Scout, Stripe, and Mixpanel