Senior Technical Support Representative

Job Summary

A company is looking for a Senior Technical Support Representative (Sun-Thurs).

Key Responsibilities

• Provide fast and effective customer support primarily via email
• Troubleshoot potential bugs, document feature requests, and analyze customer data
• Assist customers in getting started with the product and collaborate with the team to represent customer feedback

Required Qualifications

• 5-8 years of experience in customer-facing roles at a SaaS business, preferably in healthcare technology
• Strong foundational knowledge of technical concepts such as single sign-on, billing, and modern browsers
• Excellent writing skills for clear communication of complex subjects
• Organized and self-directed, able to work independently with minimal oversight
• Familiarity with tools like Help Scout, Stripe, and Sendgrid