Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Representative.

Key Responsibilities

• Provide guidance and support to field representatives on products through various communication channels
• Collaborate with R&D to resolve complex technical issues and provide feedback on new product releases
• Assist in training and mentoring new Sales Representatives and perform various other assigned tasks

Required Qualifications

• Bachelor's Degree in IT or Computer Science preferred or equivalent technical expertise
• Thorough knowledge of relevant products and technical support processes
• 2+ years of experience in a Technical Support role
• Proficiency with Windows Operating systems
• Ability to maintain composure in stressful situations and multi-task effectively