Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Representative.

Key Responsibilities

• Evaluate, diagnose, and correct complex operational issues under tight deadlines
• Manage incoming requests for assistance related to hardware, software, and networking issues
• Document incidents and timelines for compliance with service level agreements (SLAs)

Required Qualifications

• 2-4 years of experience in a technical support role
• Bachelor's degree or equivalent work experience
• Proficient in Microsoft Office 365 and Salesforce
• Prior CRM experience required
• Ability to handle a heavy workload and multiple projects