Senior Technical Support Specialist

Job Summary

A company is looking for a Technical Support, Senior Associate.

Key Responsibilities

• Provides in-depth troubleshooting of software, system integration, network connectivity, biometric device performance, and database-related issues
• Performs root cause analysis and collaborates with various teams to resolve complex incidents
• Documents resolutions and contributes to knowledge base updates, ensuring traceability of incidents for auditing and reporting

Required Qualifications

• 2 years of experience with a BS/BA; 0 years with an MS/MA; or 6 years without a degree
• Ability to obtain Public Trust clearance
• Must be a U.S. Citizen
• Experience with troubleshooting software, system integration, and biometric device performance
• Experience with root cause analysis and Tier 3 resolutions