Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Representative.

Key Responsibilities

• Provide guidance and support to Tier 1 and 2 Tech Support agents
• Handle customer escalations and collaborate with the R&D team to resolve complex cases
• Assist in training and mentoring support team members while gathering data on support issues

Required Qualifications

• Bachelor's Degree in IT or Computer Science preferred or equivalent experience
• Thorough knowledge of products and technical support processes
• 2+ years of experience in a Technical Support role
• Familiarity with Windows Operating systems
• Ability to operate tools such as screwdrivers and Allen wrenches