Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Application & Technical Support Specialist.

Key Responsibilities

• Troubleshoot and resolve complex technical issues and lead root cause analysis efforts
• Serve as an escalation point for client issues and mentor junior staff
• Collaborate with cross-functional teams to enhance product support and ensure compliance with HIPAA regulations

Required Qualifications

• 4+ years of experience with healthcare products in technical support or development
• Strong understanding of Healthcare Costing
• Experience with Axiom Financial/Decision Support application
• Proficient knowledge of Microsoft technologies, especially Excel
• Working knowledge of SQL and experience with case management tools