Senior Technical Support Specialist

Job Summary

A company is looking for a Sr Tech Svc Desk.

Key Responsibilities

• Provide 2nd Level telephone support and resolve customer requests related to software, hardware, and network operations
• Document calls and cases accurately while managing time to meet service level agreements
• Identify process efficiencies and assist in cross-training and knowledge sharing within the team

Required Qualifications

• Associate's degree, professional certification(s), or license; 5+ years of related experience
• 12 months - 2 years of IT Service Desk experience
• 2 years of experience providing Level 1 support for MS Office, MS Exchange, and MS Windows networks
• Working knowledge of data and voice network concepts
• Preferred: ITIL Foundations Certification and Microsoft Desktop Administration certification