Senior Technical Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 10, 2026

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Product Support Rep IV in the United States.

Key Responsibilities

Provide escalated technical assistance to customers through various communication channels
Diagnose complex technical problems and assist with crisis management for high visibility issues
Mentor engineers and develop technical training content while collaborating with internal teams to enhance customer service

Required Qualifications

Bachelor's Degree or equivalent work experience in a technical discipline
10+ years of experience in technical support and troubleshooting customer-reported issues
10+ years of experience with Microsoft SQL and Windows operating systems
7+ years of scripting experience in languages such as Java, Python, C#, and SQL
Ability to work extended hours and participate in after-hours call rotation

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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