Senior Technical Support Specialist

This job has been removed

Location: Remote

Compensation: Hourly

Reviewed: Mon, Mar 23, 2026

This job expires in: 8 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Some College

Job Summary

A company is looking for a Senior Customer Technical Support Specialist, Informatics - 2nd Shift - REMOTE.

Key Responsibilities

Provide technical phone troubleshooting and consulting for clinical laboratory and IT customers
Investigate issues to identify root causes and communicate product issues and improvements
Document customer interactions and classify complaints according to FDA requirements

Required Qualifications

Advanced specialized expertise in an analytical/scientific area
3+ years of experience in a customer-facing technical role
AA Degree required
Ability to provide exceptional customer service and detailed documentation
Effective exchange of ideas and information with tact and diplomacy

COMPLETE JOB DESCRIPTION

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