Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Specialist to provide customer support for Sage Intacct.

Key Responsibilities:

• Provide front-line support for customers using Sage Intacct, addressing inquiries via various channels
• Troubleshoot functional and basic technical issues related to Sage Intacct and integrated solutions
• Review and triage support tickets, ensuring proper prioritization and timely resolution

Qualifications:

• Experience supporting Sage Intacct and/or Vital Edge preferred
• Background in customer support or helpdesk environments
• Familiarity with ticketing systems (e.g., Intercom, Zendesk, Salesforce)
• Basic accounting knowledge is a plus
• Ability to manage multiple priorities in a fast-paced environment