Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Services & Ongoing Support Specialist (TSOS) for the Touch Surgery Ecosystem.

Key Responsibilities:

• Provide Tier 2 technical support for surgical video capture, livestreaming, and cloud connectivity issues
• Support customers throughout the full lifecycle, including pre-sales, implementation, and post-go live
• Collaborate with cross-functional teams to escalate issues and contribute to continuous improvement initiatives

Required Qualifications:

• Bachelor's degree with 4+ years of relevant experience in technical support or customer-facing roles, or an advanced degree with 2+ years of experience
• Experience engaging with hospital IT teams and clinicians
• Prior experience supporting technology in healthcare or regulated environments
• Strong troubleshooting experience with software and hardware in live production environments
• Familiarity with cloud-based platforms and network infrastructure