Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Specialist.

Key Responsibilities:

• Manage inbound support tickets from users and configure workflows in Zendesk
• Support district IT administrators with app deployment and technical issues
• Coordinate QA testing for app updates and maintain support resources

Required Qualifications:

• 5+ years of experience in customer or technical support, preferably in EdTech
• Hands-on experience with Zendesk or similar support ticketing platforms
• Experience with educational deployments and technical ecosystems
• Strong analytical skills to identify patterns from support data
• Self-starter with the ability to manage multiple priorities in a fast-paced environment