Senior Technical Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, May 06, 2026

This job expires in: 24 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Technical Support Representative.

Key Responsibilities

Act as the highest-level escalation point for the global support organization
Troubleshoot, reproduce, and resolve complex customer problems
Collaborate with the Development team to identify bugs and define customer requests

Required Qualifications

Bachelor of Computer Science or equivalent experience
5+ years' experience in a Tier 3, Senior Software Support / Technical Engineer role
Ability to understand and troubleshoot complex code
Experience with Windows, Linux, and MacOS troubleshooting
Endpoint security troubleshooting experience is highly regarded

COMPLETE JOB DESCRIPTION

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