Senior Technical Support Specialist

Job Summary

As a full-time remote Senior Technical Support Specialist, the successful candidate will investigate and resolve complex customer-reported issues related to data integration and workflows, utilizing SQL and Python to ensure optimal performance of the Inpatient Flow platform.

Key responsibilities

• Analyze SQL queries and Python code to troubleshoot and resolve customer issues, collaborating with Data Engineering and Product teams
• Communicate effectively with customers experiencing urgent production issues, providing clear updates on status and resolutions
• Document issues in Jira and contribute to knowledge bases and troubleshooting playbooks to enhance team efficiency

Required qualifications

• Proven experience in a customer-facing technical support role managing production issues in a fast-paced environment
• Strong SQL proficiency for diagnosing and resolving critical customer issues
• Familiarity with Python to identify bugs and logic errors in production code
• Ability to troubleshoot complex problems with incomplete data and drive issues to resolution
• Experience documenting issues and coordinating cross-functional teams for issue resolution