Senior Technical Support Specialist

Job Summary

Providing advanced functional and technical support for ERP integrations, the full-time Senior Technical Support Specialist will troubleshoot complex issues related to payment processing and accounting while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Troubleshoot and resolve complex integration and payment processing issues for customers using various ERP platforms
• Collaborate with Product, Engineering, Customer Success, and Implementation teams to enhance customer experiences
• Manage customer inquiries and provide technical support in a timely manner, ensuring high levels of customer satisfaction

Required qualifications

• 3+ years of experience with ERP systems in a functional, consulting, implementation, or technical support role
• Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field
• Strong understanding of accounting principles and core ERP business processes such as Order-to-Cash and Accounts Receivable
• Demonstrated ability to troubleshoot complex ERP issues and deliver customer-focused solutions
• Experience with customer support platforms like Salesforce, Zendesk, or similar ticketing systems