Senior Technical Support Specialist
Job Summary
Resolving complex customer issues remotely, the full-time Senior Technical Support Specialist will handle technically demanding inquiries via email and chat, troubleshoot Salesforce integrations, and mentor newer team members while contributing to documentation and team development.
Key responsibilities
- Resolve customer issues over email and chat, focusing on technically complex problems
- Diagnose and troubleshoot issues related to web forms, conditional logic, and Salesforce integrations
- Mentor new team members and contribute to internal documentation and troubleshooting guides
Required qualifications
- 2+ years in a technical, customer-facing support role with experience troubleshooting beyond documented procedures
- Strong written communication skills that are clear, warm, and technically accurate
- Experience diagnosing issues in a web-based SaaS product
- Salesforce experience as a power user or administrator
- Proficiency in HTML, CSS, and JavaScript for diagnosing technical issues
Complete Job Description
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