Senior Technical Support Specialist
Job Summary
Handling complex web support cases for enterprise accounts, the full-time Senior Technical Support Specialist will lead client calls, collaborate with cross-functional teams on escalated issues, and ensure timely resolution of technical problems in a remote environment.
Key responsibilities
- Manage complex web support cases for enterprise and sales-assisted accounts
- Lead client calls independently and collaborate with the GTM team on escalated issues
- Document and escalate product bugs and feature requests to the engineering team
Required qualifications
- Bachelor's degree or equivalent practical experience
- 3+ years of experience in B2B SaaS support, with a minimum of 2 years handling enterprise accounts
- Fluency in English for professional written and verbal communication
- Familiarity with APIs, integrations, and SaaS platforms; experience with Intercom or similar CRM preferred
- Strong client management skills, capable of independently running enterprise calls
Complete Job Description
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